Frequently Asked Questions
I don't know what Business Segment and/or Operating Unit I work for. How can I get this information?
Contact your immediate supervisor. He/she can help you select the correct options.
I do not have a Tyco email address. Can I enter my personal email address in the Work Email field?
Yes, you may enter your personal email address as you work email address. However, you MUST enter your supervisor's Tyco email address in the Supervisor Email Address field.
What do you require my Birthday?
The month and day of your birth are used in conjunction with other elements in the registration form to match your information to your employee record.
I have forgotten my username. How do I retrieve it?
Contact your local IT Help Desk. They can look up your username.
I have forgotten my password. How do I retrieve it?
If you know your username, enter it in the USERNAME field and click on the FORGOT PASSWORD link. Your password will be emailed to you. If you do not know your username, contact your IT Help Desk.
I type in my username, but I cannot logon.
Contact your local IT Help Desk.
I type in www.tyco-training.com, but I don't see the login page.
Contact your local IT Help Desk and have them attempt to access www.tyco-training.com. If the Help Desk can get to the login page, it is a local internet access issue.
After clicking Submit on the registration page, I receive a page stating that I may already have an account on the system and that I should select a user from the list below. What does this mean?
The system will attempt to match the data entered on the registration form with an existing user record. If enough data matches one or more records in the system, those accounts will be displayed. If you believe that one of the accounts listed is yours, select that account by clicking the radio button next to the name and then click the Submit button.
After clicking submit on the registration page, I receive a page stating that the system was unable to locate my record. What does this mean?
This message will be displayed for the following reasons:
1) Your information has not been entered into your company’s HR system. Contact your local HR Representative to have the data feed corrected.
2) When you register, you must enter your first and last name as they appear in your HR information. If you register using a nickname (i.e. Mike vs Michael) or a truncated first or last name (i.e. Andy Smith vs Andrew Smith Jr), the LMS will be unable to validate that you are a Tyco employee. In this case, an account will be created; however, you will have limited access to training. If you are not sure how your name appears in your HR information, contact your local HR Representative.
What are the Password Question/Answer fields used for?
If you already have an account on the system and you attempt to register again, the system may prompt you to enter the answer to your secret question to verify your identity. If you answer the question correctly, you will be prompted to reset your password and will be allowed into the system.
I think I have more than one account on the system. What can I do to rectify this?
Contact your LMS Administrator. He/she can combine all of your accounts and training history into one account with one history.
I am not a Tyco employee. How do I gain access to the system?
If you are a customer/dealer/vendor of a Tyco company and you require access to the LMS, contact the LMS Administrator for that Tyco company. For example, if you are a SimplexGrinnell Customer, contact the SimplexGrinnell LMS Administrator. Likewise, if you are a ADT North America Dealer, contact the ADT North America LMS Administrator.
