TFS Learning LMS Computer Configuration Assistance Guide

 

Purpose

This purpose of this document is to act as a guide for validating that your computer settings meet the minimum requirements for accessing the Tyco Fire & Security LMS system at http://www.tyco-training.com/.

    As is the case with technology, the 3^rd party websites and software settings referenced in this document may change frequently and without notice.  Due to the vast difference in IT policies across the Tyco International environment, the TFS Learning department highly recommends that you always work with your local IT personnel first before attempting to download and install software.

When should I use this document?

Perform this procedure when you are having difficulty accessing the TFS LMS or are having difficulty accessing content found on the TFS LMS.

Prerequisites to following these instructions

You must have a computer configured to access the Internet

Procedure

1.       Review the following Table to determine the setting that you need to configure.

Required Element	Element Version or Settings	To validate this version or setting go to
Browser	Ensure that you have Internet Explorer 5.x or above.	Step2
Pop-Up Blockers	Pop-up blockers must be disabled.  You will need to disable, or work with your local IT department to disable, any pop-up blockers that may be installed on your machine.	Step6
Microsoft Java Virtual Machine (JVM)	You will need to work with your local IT department to install and enable the Microsoft Java Virtual Machine. NOTE:  The Sun Java Virtual Machine may work in some instances, however we highly recommend using the Microsoft Java Virtual Machine	Step8
Flash Player Plug-in	Flash Player Plug-in version 5.0 or higher must be installed. http://www.macromedia.com/go/getflashplayer/	Step13
Adobe Acrobat Reader	Adobe Acrobat Reader must be installed. http://www.adobe.com/products/acrobat/readstep2_allversions.html	Step19
Computer Specifications	Operating System = Windows98 or better CPU = Pentium2 366MHZ or better RAM = minimum 128 MB CD/DVD = only required in special cases Display = 800 x 600 minimum (Some courses may be designed at 1024 X 768 if the target population can support it.) Color = 256 - 32 Bit minimum Speakers/Headphones = Built in speakers or headphones Sound card = Windows compatible Video care = minimum 16 MB Media player/video software = MS Windows Media Player 8 & 9	Step28
Bandwidth Restrictions	56Kbps minimum bandwidth should be assumed for courses with no audio or video.  64Kbps should be assumed for courses with audio.  256Kbps minimum bandwidth should be assumed for courses with video.  (A high bandwidth, low bandwidth option for courses with extensive audio or vide should be considered when the audience includes people with low bandwidth connections.)	Step28

 

      Desktop

2.       To check your version of Internet Explorer, begin by clicking  .

    Your Start button icon my differ depending upon the version of MS Windows that you are running.

3.       Select Programs Internet Explorer.

      Internet Explorer

4.       Select Help About Internet Explorer.

      About Internet Explorer

5.       Perform one of the following:

If	Then	Go To
Your MS Internet Explorer browser Version is greater than 5.0	Your browser is properly configured to access the TFS LMS.	Step1 to continue validating your computer settings.
Your MS Internet Explorer browser Version is less than 5.0	Contact your local IT department to upgrade your browser to the recommended specifications.	Step1 to continue validating your computer settings.

 

    It is possible that other browsers may function with the TFS LMS.  However, TFS Learning does not support any issues that may occur as a result of not using the TFS LMS recommended browser.

      Internet Explorer

6.       Within Internet Explorer, Select Tools Pop-up Blocker  Turn Off Pop-up Blocker.

    This step describes the process to disable the Pop-up Blocker functionality of MS Windows XP Service Pack 2.  There are many Pop-up Blockers on the market today.  Many free products such as Yahoo and Google include free Pop-up Blockers with their browser toolbar software.  If you have disabled Windows XP Service Pack 2 Pop-up Blockers and are still experiencing issues.  Please be sure to check with your local IT support personnel to see if you may have other Pop-up Blockers installed on your computer.

7.       Return to Step1 to continue configuring your computer settings.

      Internet Explorer

8.       Within Internet Explorer, Select Tools Internet Options to open the Internet Options window.

      Internet Options

9.       Click  .

      Internet Options

10.     Under the  option, ensure that the   option check box is selected.

    If you do not see a Microsoft VM option, you will need to work with your local IT personnel to get it installed.

11.     Click  .

12.     Return to Step1 to continue validating your computer settings.

      Macromedia Flash Player Download Center

13.     Within the Internet Explorer Address bar, navigate to the http://www.macromedia.com/go/getflashplayer/ website.

14.     On the Macromedia Flash Player Download Center, be sure to UN-SELECT the install  option.

    Installing the Yahoo Toolbar may expose you to additional 3^rd party software on your computer.  Additional software, such as Pop-up Blockers, may further interfere with accessing the TFS LMS.

15.     Click  .

      Internet Explorer - Security Warning

16.     Click  .

      Macromedia - Flash Player

17.     The Macromedia Flash Player Download Center site will indicate when Flash Player has successfully been installed on your computer.

18.     Return to Step1 to continue validating your computer settings.

      Adobe Reader - Download

19.       Within the Internet Explorer Address bar, navigate to the http://www.adobe.com/products/acrobat/readstep2_allversions.html website.

20.     As required, complete/review the following fields:

·         Select an operating system

·         Select a version:

·         Select a language

 

21.     Click  to display the step 2 section of the screen.

22.     Be sure to UN-SELECT the  checkbox.

23.     Be sure to UN-SELECT the  checkbox.

    Installing the Yahoo Toolbar may expose you to additional 3^rd party software on your computer.  Additional software, such as Pop-up Blockers, may further interfere with accessing the TFS LMS.

24.     Click  to display the File Download window.

      File Download - Security Warning

25.     Click  to save the file to your desktop.

26.     Double click the file on your desktop to begin installing Adobe Acrobat reader. 

    Depending upon your version of Windows, you may see a Widows security message.  If this message is displayed, select  to continue with the installation.

27.     Return to Step1 to continue validating your computer settings.

28.     Due to the differences in computers, computer manufacturers, and network configurations, we recommend that you work closely with your IT personnel or computer manufacture to validate these specifications.

Comments

If you have any further questions regarding your computer configuration, please contact your Local IT support personnel.  If you are still having issues, please contact your Local LMS administrator.  A list of Local LMS system administrators can be found by clicking the   button located on the left hand side of the TFS LMS http://www.tyco-training.com website.